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Frequently Asked Questions

Companies that use Impress range in size from 3-600 employees. Impress is attractive to businesses of many sizes (small, medium, large) because of its functionality and configurable design. Our scalable solution lets you pick-and-choose the features you want so you can tailor Impress to fit your particular requirements or budget. A smaller company may start with just the base system to manage their business. Then over time as their business needs grow they can add functionality to manage these emerging parts of their business: shop floor controls, warehouse, online ordering and e-commerce stores, etc. The scalability of Impress allows the system to grow with your business.

Only Impress is able to scale to such a wide range of company sizes do to our robust feature set, scalable design, and in-house support staff.

Yes, Impress has been developed to help manage any type of Apparel Decorating business:

  • Custom
  • Contract
  • Pre-Decorated

Yes, in addition to handling multiple types of apparel decorating orders, Impress can also be used to manage your promotional goods inventory.

Yes, using common Microsoft technologies already available on your server.

With the Customer Web Portal, your customers will be able to do a number of things including:

  • Check the status of their orders
  • Look up previous orders or invoices
  • Pay open invoices
  • Approve artwork
  • Acknowledge order confirmation

The Customer Web Portal will also allow your Sales Reps to view similar data:

  • Check status of customer orders
  • View and print unpaid invoices
  • View customer account summary
  • Check on their commissions

The Customer Web Portal runs on a Windows server, therefore no monthly hosting fees or special software is required. All that your customers and sales reps need is an internet connection.

Impress does not run natively on a Mac. However, Mac users can easily connect to Impress by taking advantage of the Windows RDS (Remote Desktop Service) program that is available to Mac users for free. This RDS connection does not require the Mac user to start up in a Dual Operating System Mode or run the windows operating system from their Mac machine.

Impress is a server based application and there are no additional costs associated with running it from the workstations.

Yes, there are several areas in Impress where you can modify the program by creating and adding custom fields without the need for custom programming. However, in the event that you have a business requirement that requires something more than this we are open to the idea of customizing Impress itself. Any custom modifications will be incorporated into Impress and maintained by Impress Software going forward. This approach ensures that the client does not become cut off from future upgrades or have to pay additionally to re-work previous custom modifications.

You can add optional modules or additional users any time as your budget allows or business needs change.

Impress Software has been successfully implemented for hundreds of installations across the nation since our inception. Our implementation specialists will come to your location to conduct onsite training and be there when you go-live. We have taken our accumulated experience and knowledge of what it takes to successfully implement Impress and developed our own step-by-step implementation plan. These steps were designed specifically to get you, our new client, up and running as quickly as possible and with the least amount of disruption to your normal business activities.

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